Training, Service & Events Resources

AODA Training

The University’s Accessibility for Ontarians with Disabilities Act (AODA) Office 30-minute online training module is now available online. All University of Toronto employees must complete the online AODA training, as it is a legislative requirement.

This module is delivered through the Learning Portal and should now be available under the ‘My Organizations Plus’ section of your page. It will be named ‘HR Training Modules’. You will require your UTORid and password to sign in to the Portal. Enrollments and tracking take place centrally on a monthly basis.

Once you have completed the training, an optional certificate for you to fill out will be made available, as well as a list of useful resources. You are also encouraged to complete a short survey on your experience completing the training.

If you have any questions about this training or, for whatever reason, are unable to access it, please contact the University’s AODA Office at aoda@utoronto.ca or 416.978.7236.

Further information about this training

The Accessibility for Ontarians with Disabilities Act (AODA) is aimed at making the places you work, live, and learn as accessible as possible.

With the initial introduction of the Customer Service Standard of the AODA, in 2010 the University began distributing the Blue Brochure, which covered its training requirements. It also delivered a series of online training modules on accessible customer service and the AODA. Further, the AODA Office has been providing in-person training, outreach and resources on the requirements of the AODA.

This new training will be delivered through a 30-minute online module and is intended for all U of T employees, existing and new. This training replaces the Blue Brochure and provides additional information on the requirements of the AODA, its Integrated Accessibility Standards Regulation and the Ontario Human Rights Code as it relates to disability. We will be tracking completion of training using the University’s human resources information system.

We look forward to your completion of this training and making the University of Toronto more accessible for all of our staff, faculty, and students.

Training for TAs

The online module will be made available to TAs on a rolling schedule as per the dates outlined below. Notice of this availability will be sent directly to each participant.

  • Phase 1 Launch Date: 1 October (or next business day) | Close date: end of December
  • Phase 2 Launch Date: 1 February (or next business day | Close date: 30 April
  • Phase 3 Launch Date: 1 June (or next business day) | Close date: 31 August

Further information on this can be found in the memo ‘Now Available – AODA Online Training Module for Members of CUPE 3902 Unit 1 (PDAD&C #85)‘.


Customer Service Standard

The Customer Service Standard is simply the beginning of conversations regarding accessibility on our campuses. Our aim is to ensure that all members of our community are treated with respect and dignity. As a member of the University community your interactions with others make an impact.

We are working to make our campuses more accessible to persons with disabilities. Staff and faculty have received awareness training under the Customer Service Standard, divisional liaison officers have worked with the AODA Office to create accessible service across the University.

The University of Toronto has submitted the AODA Report to the Accessibility Directorate of Ontario. If you would like a copy of the report please contact the AODA Office.

Further Training for Faculty & Staff – Accessible Customer Service


Hosting Accessible Events

Meaningful interactions take place during events and conferences. Considering accessibility in your planning will help to ensure that as many people as possible attend your conference and benefit from these interactions. Below are a list of resources that will assist in this planning.

  • Accessible Event and Conference Planning. Learn more about planning inclusive and accessible events, including a guide to organizing inclusive and accessible events, a corresponding checklist, and tips for facilitating meetings that support the full participation of all guests.
  • Guide to Accessible Festivals & Outdoor Events (PDF, 2 MB). This guide will help you increase attendance and make your festival more enjoyable for everyone by improving the event’s accessibility.
  • Guides for Accessible Community Engagement. The Ontario Municipal Social Services Association (OMSSA) has developed two new resources to help public sector, non-profit, as well as private sector organizations make their public or stakeholder engagement accessible.

Notice of Temporary Disruptions to Buildings on Campus:

University of Toronto St. George Campus

Facilities & Services: 416.978.3000 to report a problem with access in buildings or surrounding area.

Steps to be taken in the event of Notice of Temporary Disruption:

  • User who is aware of disruption (community member, public) to notify 416.978.3000 with information regarding disruption.
  • Call Centre staff will notify property manager.
  • Property manager will ensure appropriate signage is placed at site.

University of Toronto Scarborough Campus (UTSC)

Facilities Management: 416.287.7579 to report a problem with access in buildings or surrounding area.

Maps, accessible entrances and Wheel-Trans drop off locations.

Steps to be taken in the event of Notice of Temporary Disruption:

  • User who is aware of disruption (community member, public) to notify 416.287.7579 with information regarding disruption.
  • Call Centre staff will notify property manager.
  • Property manager will ensure appropriate signage is placed at site.
  • Digital Notice Boards across campus will have scrolling messages regarding disruptions.

University of Toronto Mississauga (UTM)

Facilities Management & Planning: 905.828.5301 to report a problem with access in buildings or surrounding area.

Steps to be taken in the event of Notice of Temporary Disruption:

  • User who is aware of disruption (community member, public) to notify 905.828.5301 with information regarding disruption.
  • Call Centre staff will notify property manager.
  • Property manager will ensure appropriate signage is placed at site.