Events & Customer Service Resources

Customer Service Standard

The Customer Service Standard is simply the beginning of conversations regarding accessibility on our campuses. Our aim is to ensure that all members of our community are treated with respect and dignity. As a member of the University community your interactions with others make an impact.

We are working to make our campuses more accessible to persons with disabilities. Staff and faculty have received awareness training under the Customer Service Standard, divisional liaison officers have worked with the AODA Office to create accessible service across the University.

The University of Toronto has submitted the Customer Service Standard Report to the Ministry of Community and Social Services. If you would like a copy of the report please contact the AODA Office.


Training for Faculty & Staff – Accessible Customer Service


Hosting Accessible Events

Meaningful interactions take place during events and conferences. Considering accessibility in your planning will help to ensure that as many people as possible attend your conference and benefit from these interactions. Below are a list of resources that will assist in this planning.

  • Accessible Event and Conference Planning. Learn more about planning inclusive and accessible events, including a guide to organizing inclusive and accessible events, a corresponding checklist, and tips for facilitating meetings that support the full participation of all guests.
  • Guide to Accessible Festivals & Outdoor Events (PDF Document). This guide will help you increase attendance and make your festival more enjoyable for everyone by improving the event’s accessibility.
  • Guides for Accessible Community Engagement. The Ontario Municipal Social Services Association (OMSSA) has developed two new resources to help public sector, non-profit, as well as private sector organizations make their public or stakeholder engagement accessible.

Notice of Temporary Disruptions to Buildings on Campus:

University of Toronto St. George Campus

Facilities & Services: 416.978.3000 to report a problem with access in buildings or surrounding area.

Steps to be taken in the event of Notice of Temporary Disruption:

  • User who is aware of disruption (community member, public) to notify 416.978.3000 with information regarding disruption.
  • Call Centre staff will notify Property Manager.
  • Property Manager will ensure appropriate signage is placed at site.

University of Toronto Scarborough Campus (UTSC)

Facilities Management: 416.287.7579 to report a problem with access in buildings or surrounding area.

Maps, accessible entrances and wheeltrans drop off locations.

Steps to be taken in the event of Notice of Temporary Disruption:

  • User who is aware of disruption (community member, public) to notify 416.287.7579 with information regarding disruption.
  • Call Centre staff will notify Property Manager.
  • Property Manager will ensure appropriate signage is placed at site.
  • Digital Notice Boards across campus will have scrolling messages regarding disruptions.

University of Toronto Mississauga (UTM)

Facilities Management & Planning: 905.828.5301 to report a problem with access in buildings or surrounding area.

Steps to be taken in the event of Notice of Temporary Disruption:

  • User who is aware of disruption (community member, public) to notify 905.828.5301 with information regarding disruption.
  • Call Centre staff will notify Property Manager.
  • Property Manager will ensure appropriate signage is placed at site.